Fantrie complies with the Korean e-commerce law. '
The contents of Fantrie is digital contents. Because of the character of the product, the value of the product decreases significantly if you consume content after purchasing, so it is impossible to withdraw your subscription. This is stipulated in the 'Online Digital Content Industry Development Act' and the Digital Content User Protection Guidelines'.
Recurring Payments Refund Policy
In order to limit the right to withdraw subscription, Fantrie shows in the indication that the service cannot be withdrawn under the same Act, and provides customers with contents products at the same time as payment is completed.
Refund for recurring payments is as follows:
- Reason attributable to the company - In case the service was not provided for more than 12 hours in a row due to neglect or lack of maintenance capability despite technical problems such as server down;
- If the customer is blocked by celebrities - if the customer is blocked from accessing their contents, the remaining period will be calculated and refunded in days
Trie Refund Policy
You can withdraw your settlement to the unused/gift tree within 7 days.